Infrared Heating Ireland


Privacy policy and cookies


Privacy policy and cookies

We collect and process your personal data with special attention, being aware of their importance. We collect and process personal data based on your consent, contract, legitimate interest or applicable law. 

Controller of personal data: Ptujska cesta 17, Miklavž na Dravské polje, 2204 Miklavž na Dravské polje, e-mail:, telephone 040 840 627. The company has appointed an authorized person for data protection, who can be reached at the e-mail address 

All our activities are in accordance with European legislation (Regulation (EU) 2016/697 on the protection of individuals in the processing of personal data and on the flow of such data (General Data Protection Regulation or GDPR) and the conventions of the Council of Europe (ETS No. 108, ETS No. … , Official Gazette of the RS, No. 96/09 and 19/15) etc.). 

The entry of your data on our website takes place via a secure connection (https). 

Why are we justified in processing personal data?

When you visit our website, we use data for:
  • execution of your order – when you make a purchase on our website, we process and store your data to process your order and fulfill our legal obligations;
  • sending health information, offers, notifications, etc.;
  • determining the number of visitors and other data obtained with cookies.
We process personal data in order to further improve our services. By entering the list of registered buyers and placing an order, you agree to the processing and storage of your data. Without your specific consent, we forward your data to our business partners (e.g. delivery service) who participate in the realization of your order. We process them on the basis of the contract, the law and on the basis of consent to the processing of personal data.

Sources of personal data

We mostly obtain personal data directly from you via our website or when communicating with you. Some other data can also be obtained from our partners, e.g. banks or transport companies. In the event that you make a purchase from us, we may receive additional data from banks, our partners who manage payment systems, and transport partners in connection with the execution of the concluded sales contract, e.g. information about your transaction account number, successfully executed payments or delivery and collection of goods.

Editing of your personal data

You can edit all the data you provided to us via the website in the same way as you entered it the first time. You can request that we permanently delete your data from our records, except for those data that we are required by law to keep in business books. In case of technical or other problems, you can send us your wishes to the e-mail address

Protection of personal data – what data do we process?

If you visit our website, we collect some information about your actions. We use cookies to track which product you viewed, through which device, with which browser, at what time, etc., with which operating system and similar technical information, but we do not store your personal data. If you are a registered user, then we collect all the data you entered when you registered, and when you make a purchase, all the data from your settings and data about the purchase made. We generally process the following data:
  • identification data: first and last name, gender, company name, VAT ID, if you are a legal entity, username and password;
  • contact information: address, e-mail address, telephone contacts, delivery address;
  • information about your settings: whether you want to receive our information, discount codes, etc.
  • order data: ordered items, payment methods, complaints, product return; data on incomplete and canceled orders; information on the receipt of the order with the recommendation of persons from the partner program.
  • behavioral data: whether you have received, read or rejected our sent messages.
If you communicate with us through various channels, especially via telephone, e-mail, chat rooms and social networks, we process your identification and contact data and records of mutual communication, including recordings of speeches, without your consent based on our legitimate interest in:
  • processing your requests: if you have made a purchase from us and your request relates to an order, we can carry out the processing based on the execution of the contract with you;
  • records of your requests: so that we can check their regular and timely fulfillment;
  • proving that we have received and processed your request: e.g. if you order goods from us in this way or assert a complaint;
If you are only a visitor to the website, we only collect data about you through the use of cookies. If you are a user of services or a customer of services provided by the company, we also collect other personal data about you that we need to perform the services you have ordered or that you use. We store and process personal data for the purposes of maintaining contact with customers, work in CRM and e-invoices, complaints, marketing information via e-mail and mail and sales promotion, as well as for the needs of the IR Sun application. When we send e-mails, we keep the e-mail in the mailbox for data and collective info e-mail or to MailChimp. For the purpose of e-mail notification, we store:
  1. email address,
  2. name,
  3. last name,
  4. company name or natural persons.
For the purpose of obtaining data from e-forms online, working in CRM and e-invoices, we store:
  • email address,
  • name,
  • last name,
  • address,
  • phone,
  • company name or natural persons
  • information about the premises,
  • heating mode.
For the needs of the online store, we store:
  • email address
  • name
  • surname
  • address
  • telephone
  • company name or natural persons
  • tax number
  • information about your orders
For accounting purposes, we keep:
  • email address,
  • name,
  • last name,
  • address,
  • phone,
  • company name or natural persons
  • tax number, social security number
For the purposes of the IR Sun WiFi controller and the IRSUN application, the following is recorded:
  • the location entered by the user for the purposes of displaying the weather
  • first name, last name, e-mail address and password of the user for the user account
  • building data to help the service technician and ecosen statistics
  • data on the price of electricity entered by the user himself for the correct display of consumption
Consumption and operation is stored on the server, it is tied to the user. It is kept until the user deletes the account/regulator/regulator group. When deleting a group of regulators or an individual regulator, their consumption and operation statistics are also deleted from the location server. If you delete your account/user, all data will be deleted from our system. The MAC address (unique number of the regulator) is recorded, which is needed for communication between the phone and the server that communicates with the IR Sun regulators.

Personal data protection – how long do we keep your data?

We store the obtained data:
  • if you are a registered user of the online store and we obtained data on the basis of personal consent, we keep this data for at least 1 year from the last application (registration) and 10 years after the end of the year in which the invoice was issued;
  • if you are an unregistered user (guest) of the online store and we obtained data based on personal consent, we keep this data for 1 year from the last registration and purchase and for 10 years after the end of the year in which the invoice was issued;
  • in other cases, up to a limitation period of 5 years and another 1 year after the expiry in relation to claims asserted at the end of the limitation period.
In the case of legal, administrative or other proceedings, we process your personal data to the extent and for the time necessary for the duration of such proceedings and the remainder of the limitation period after its termination.

Who do we share your personal information with?

They process your personal data themselves, as their controller. In the event that it is necessary to fulfill your order, we share your data with our delivery and payment partners. This data is processed by our business partners in accordance with our instructions and legal regulations.

We pass your data on to partners:

  • who provide package delivery services, 
  • that provide payment transaction services, 
  • to the website administrator, 
  • processors of the content of other communications, such as: SMS messages, e-mail, social networks 
We do not forward personal data to third countries.


The web portal uses these cookies for its smooth operation. Cookies are small text files that most websites store on the devices that users use to access the Internet in order to recognize the individual devices that users used to access the Internet. Their storage is under the full control of the user’s browser – it can limit or disable the storage of cookies as desired.

Cookies are fundamental for providing user-friendly online services. The interaction between the online user and the website is faster and easier with the help of cookies. With their help, the website remembers the individual’s preferences and experiences, thus saving time and making website browsing more efficient and friendly.

If you turn off cookies, some website options may be disabled. To protect your privacy, the use of these tools is very limited. The website uses cookies on some pages to enable the display of content using javascript. The user maintains complete control over cookies at all times, as they can delete, limit or completely disable them at any time.

Instructions on how to remove cookies vary from device to device and are available on the home page of each software manufacturer. You can control and change cookie settings in your web browser.

Your rights in the processing of personal data

In relation to the acquisition and processing of your personal data, you have the right to access, review, correction, prohibition of use, deletion of personal data, objection and lawsuit. Access, review and correction of personal data is carried out in the same way as when entering this data.

You can exercise the right to deletion if we are not obliged by law to keep your data, or if the use of your personal data is necessary to defend our rights (e.g. in the case of complaints, legal disputes, inspection controls, etc.)
If you have any problems in asserting your rights, write to us at We will treat your application as a priority with utmost care. In any event, you still retain the right to file a complaint or other legal remedy.

Personal data protection officer

Our personal data protection officer is at your disposal in all matters related to the processing of your personal data. You can contact the authorized person at the email address: .

Policy and Validity

The personal data protection policy of Ekosen doo is valid from 25 May 2018. It was last changed in November 2021. We reserve the right to make any changes to the privacy policy that we will publish on this website.